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Two major digital camera problems, a lens issue with Canon cameras and an image sensor defect found in many different companies' models, continues to plague owners, but has pulled another firm reply.
The long-standing "E18" controversy, named after an error that appears when the lens can no longer expand or pull, is in front again. Users with Canon point-and-shoots, including the A and SD product lines, have long complained about the problem.
Canon has not reported any errors with cameras, and typically does not pay to repair affected cameras out of warranty.
In sharp contrast, recognizing a multitude of companies a defective image sensor in various camera models and offer free out-of-warranty repairs. Canon, Fujifilm, Konica Minolta, Nikon, Olympus, Pentax, Ricoh, and Sony have all issued advice service on defective CCDs in older cameras, camcorders and camera-enabled PDAs, which results in a drastically smeared or blurred images. E18 Error
Tony Hartshorne from Santa Barbara, California, says he "loves" using his Canon PowerShot A70. But when the camera was about two years old, sporadic E18 errors escalated to the point that the lens barrel was incorrectly aligned and could not pull properly, Hartshorne wrote in an e-mail.
He was hoping Canon would "cut him a break," says he, because of the large number of E18 complaints online. But when he sent his out-of-warranty camera to Canon for repair, the company has offered to either fix his A70 for $ 108 or sell him a refurbished A75 (a slight upgrade) for the same price. He chose to repair the camera, and "no explanation [of problem] accompanied the repaired camera "Hartshorne said in his e-mail. But he says he got the impression during conversations with Canon reps that no dust or sand had got into the space around the barrel.
Canon says the E18 error occurs when something prevents the lens from properly extending or retracting force. For example, the lens can freeze or stick, if a camera is exposed to external shock, or if a substance (such as liquid, sand or dirt) seeps into the unit, says the company. Or if a camera powers while inside a bag and something prevents the lens from mining, a user can be affected, Canon says.> / p>
Not our fault, Users Say
The current controversy centers around Canon camera owners who insist that they did not cause their camera woes and feel Canon should fix problems for free. They have their stories heard on a number of Internet user forums and blogs including Digital Photography Review, Imaging Resource, and The Juggle Zone.
To keep your camera problem-free, Canon recommends not touching through the lens or its outskirts. The company also proposes to make sure that power is off before you put the camera in its case.
If you get hit by the dreaded E18 error, and turned the camera off and on again does not take care of it, Canon suggests contacting the store where you purchased the unit, taking it to the nearest Service Center, or call Canon technical support at 800/828-4040.
If your camera is still under warranty and you must send it to Canon's tech support says it will examine E18 problems on a case by case basis to determine whether the warranty covers repairs. But if the warranty has expired, you will pay.
ConsumerAffairs.com reported last fall that the Chicago-based law firm of Horwitz, Horwitz & Associates filed a class action on behalf of camera owners affected by the E18 problem. Neither Canon or law firm would comment on pending lawsuits. A San Francisco-based law firm Girard Gibbs & De Bartolomeo, is also looking at the matter.
Another camera problem affects a number of cameras that were produced between 2002 and 2004 in locales with heavy heat and humidity. Defective image sensors can malfunction, causing the device to produce badly distorted or discolored photos. Konica Minolta's website has samples of pictures taken with faulty sensors.
If your camera have or develop this problem, manufacturers usually offer free repairs, even if the warranty has expired. However, some companies set an end date for repair. Sony, for example, will provide free repairs on the CCD problem until October 2, 2007. If you had already paid to resolve this error before the advisory was issued, you may be eligible for a refund. Also, Olympus's technical support says it will automatically replace the affected cameras with specific serial numbers, even though the product has not exhibited any of problems.
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